CHINT is committed to its service philosophy of “Caring for our clients with sincerity, creating our value with quality.” With a strong service tenet of “Seek Improvement in Innovation, Keep Customer Satisfied,” CHINT has established a comprehensive service system to ensure exceptional technical support and customer service worldwide. With 20 technical service centers (15 in China and 5 overseas), CHINT is dedicated to delivering reliable and efficient support to its global customers.
Extensive Technical Service Network
CHINT has established 20 technical service centers strategically located worldwide to cater to the diverse needs of its customers. Among these centers, 15 are situated in China, while 5 are located overseas. This global presence allows CHINT to provide efficient and timely technical support to customers across different regions. The technical service centers are staffed with experienced professionals who possess in-depth knowledge of CHINT’s products, ensuring that customers receive expert assistance for their specific requirements.
Comprehensive Three-Level Service System
CHINT has implemented a three-level service system to guarantee top-notch technical support and customer service. This system encompasses pre-sales, in-sales, and after-sales services. The pre-sales service focuses on understanding customer needs, providing customized solutions, and offering technical consultations. The in-sales service ensures smooth order processing, timely delivery, and effective communication with customers. Finally, the after-sales service aims to resolve customer issues promptly, provide maintenance support, and continuously improve customer satisfaction. This comprehensive service system reflects CHINT’s commitment to delivering a seamless customer experience.
Conclusion
CHINT Global is committed to providing exceptional technical support and customer service worldwide. With its extensive technical service network, comprehensive three-level service system, and customer-centric approach, CHINT ensures that customers receive reliable and efficient support for their electrical solutions. By upholding their service philosophy and tenet, CHINT solidifies its position as a trusted partner for customers seeking superior service and technical expertise.
